VOCADS
Transport AI

Every passenger question answered.
Every survey completed automatically.

4 voice AI agents that deflect every call center query, run instant voice surveys when passengers scan the QR code on board, and flag every service issue before it becomes a 1-star review — 24/7, without a single extra agent.

No credit card · Live in under an hour · Cancel anytime

Trusted by SNCF Transdev Autocar Maison Neuve Alstom
The three operational blind spots

Your fleet is moving. Your passengers aren't heard.

The call center drowning in repetitive queries

"Where's my bag?" "What time is the next departure?" "Can I get a refund?" Your agents spend 70% of their day on questions a voice AI could answer in seconds.

The QR code nobody scanned

You put a QR code on the seat. Most passengers ignore it. The ones who scan it drop off halfway through a long form. You end up with 3% completion and no usable data.

73%
Call center queries
deflected automatically
4×
Higher survey completion
vs. email surveys
24/7
Passenger support
with no extra headcount
60%
Fewer public complaints
with proactive issue flagging
How it works

Four agents. Every passenger touchpoint covered.

1
Call center flooded with FAQs? Tom deflects 73% automatically.
Tom answers every lost item, schedule, fare and refund question 24/7 — instantly, in natural language — so your agents handle only the complex cases that need a human.
2
Passenger scans the QR code? Scarlett runs the voice survey in 90 seconds.
When a passenger scans the QR code on board or at the stop, Scarlett runs a natural voice survey in under 90 seconds — collecting CSAT and NPS, flagging issues, and prompting happy riders to leave a Google review.
4
Inbound booking or schedule change? Morgan handles it 24/7.
Morgan confirms reservations, processes schedule changes and sends passenger notifications automatically — so your dispatch team stays focused on operations.
Tom — call center deflection today
Marcus Webb
Lost bag — resolved 3 min ago
Priya Sharma
Next departure — answered 11 min ago
David Chen
Refund request → agent 24 min ago
Lisa Rodriguez
Schedule change — done 41 min ago
James Park
Fare info — answered 58 min ago
Sarah Collins
Accessibility — answered 1h ago
Scarlett — post-ride survey
QR scan — on board · Line 12
Michael Torres
LAX → Downtown · completed · survey: 88 sec
CSAT score5 / 5 ⭐
NPSPromoter (9/10)
Google review requested automatically
Email survey would have got 4% open rate
Scarlett — service issue escalation
⚠ Service alert — flagged now
PassengerDaniel Wright
RouteLAX → Downtown · Line 12
Issue reportedLate departure — 22 min
CSAT2 / 5
Ops manager alerted — complaint resolved before going public
Morgan — inbound bookings today
Priya Sharma
Trip confirmed 5 min ago
Michael Torres
Charter confirmed 22 min ago
Lisa Rodriguez
Airport transfer 47 min ago
James Park
Schedule change 1h ago
Apex Corp
Group booking 2h ago
Sarah Collins
New passenger 3h ago
Your Transport AI Team

One agent per job. Every passenger touchpoint covered.

Tom
Support AI
"Answers passenger questions 24/7 — lost items, next departures, fares, refunds — so your call center agents handle only what truly needs a human."
  • Lost item, fare, schedule & route FAQ — 24/7
  • Cancellation, refund & accessibility queries
  • Seamless handoff with full passenger call context
Discover Tom
Scarlett
Customer Success AI
"When a passenger scans the QR code on board, Scarlett runs a 90-second voice survey, flags issues instantly, and turns happy riders into 5-star Google reviews."
  • Post-ride CSAT & NPS survey calls
  • Real-time service issue detection & ops team alert
  • Automated Google review & referral requests
Discover Scarlett
Morgan
Admin AI
"Answers every inbound booking call, confirms the route and pickup time, and sends trip confirmations — so your dispatchers stay focused on operations."
  • 24/7 inbound booking & charter call handling
  • Trip confirmation, reminders & schedule changes
  • Driver assignment & passenger notifications
Discover Morgan
Brad
Sales AI
"Calls back every online trip request in under 60 seconds and re-engages every corporate account and lapsed rider sitting dormant in your CRM."
  • Online booking callback in <60 seconds
  • Corporate account & passenger qualification
  • Lapsed rider & account re-engagement
Discover Brad
Real operators, real results

Real operators. Real results.

★★★★★

"Vocads is a start-up with great ambitions. We have promising prospects for progress and real solutions for our customers — and I'd recommend them without hesitation."

LD
Laure Douarre
Innovation Project Manager · Transdev
★★★★★

"We replaced our paper feedback cards with Scarlett QR codes on every seat. Completion rate went from 3% to 41%. Unhappy passengers get flagged before they post anything — we're at 4.6 stars, up from 3.4."

JC
Patricia Webb
VP Passenger Experience · Summit Coach Lines, Atlanta GA
★★★★★

"Scarlett flagged a driver behavior issue within 2 hours of a trip — three passengers had reported the same problem independently. We resolved it the same day. Without those survey calls, we'd have found out from a Google review."

AC
James Holloway
COO · PacificRide Group, 8-route operation

Stop finding out about problems
from 1-star reviews. Scarlett catches them on board.

Live in under an hour. No IT migration, no downtime, no disruption to your operations.