They trust us
Scarlett collects feedback after every interaction, tracks NPS in real time and turns happy clients into Google reviews automatically — so you never lose a client silently.
They trust us
By the time they find out, it's too late. Sending an email survey after the fact gets a 10% response rate at best.
Scarlett reaches out to every client after every interaction — automatically. She collects structured feedback in natural conversation, in real time. You know exactly how each client felt, every time, automatically, on your behalf.
Automated feedbackThey have something to say — right now. If there's no easy way to share it, they'll say it somewhere else. Like Google.
Scarlett is available inbound too — by phone or web widget. Clients can share feedback whenever they want, on their terms. You catch issues before they escalate. You hear praise before it goes unnoticed.
On-demand feedbackYour unhappy ones always do. Most businesses don't ask at the right moment — or don't ask at all.
Scarlett identifies your promoters and automatically invites them to leave a Google review — at exactly the right moment, after a positive interaction. Your NPS improves. Your Google reviews multiply.
NPS + Google reviewsScarlett calls customers after key touchpoints and collects structured feedback in natural conversation.
Real-time Net Promoter Score tracking with trend analysis and segment breakdowns.
Scarlett flags at-risk customers automatically so your team can act before they leave.
Scarlett invites happy customers to leave a review at exactly the right moment.
"Scarlett transformed how we understand our customers. Our NPS went from 22 to 44 in under three months — and we finally know why people leave."Nathalie Bouchard — Head of Customer Success, SaaS platform
"We used to send email surveys that nobody opened. Scarlett's voice surveys get a 70%+ response rate. The insight we get now is completely different."
Paul Jacquet — Customer Experience Manager"Scarlett caught three at-risk accounts last month. We reached out, fixed the issues, and kept all three. That's thousands in ARR saved."
Lucie Fontaine — VP Customer Success14 days free. No credit card. Live in under an hour.