Reach your travellers anywhere
Deploy voice surveys to mobile travellers in stations, airports,
buses or trains.
Transport leaders trust us
Transport leaders trust us
The limits of surveys in transport industry
Written survey impractical in mobile situations
Superficial feedback
Expensive data analysis
Use cases for travelers
Imagine engaging surveys for your service users
Traveller satisfaction
Measure user feedback directly at a station or on a means of transport.
Offers and promotions
Measure the full impact of your mobility offers with a voice survey that lets people speak.
Strategic analysis
Get comprehensive, analyzed real-time feedback on the organization of your transport networks.
Passenger information
Thanks to voice AI, you can ensure that your passenger information messages are properly transmitted.
Infrastructure improvements
Ask passengers about your infrastructure by voice, and get wider, deeper answers thanks to voice.
Reports & Suggestions
Make it possible for passengers to report any anomaly on your transport network by voice.
Rich data to improve your customers’ journeys
Interact with your travellers at any time
Whether in a train station, airport, on board a bus or on a train, let your passengers express themselves at any time.
Collect rich data
Voice allows your customers to express themselves freely, seamlessly, and to give full feedback much more quickly than in writing.
Analyze verbatims in real time at lower cost
Topics, trends and suggestions are extracted in real time. Don’t waste time meeting your users’ expectations with Vocads!
Features for Transport
Customized bounce
Generative AI personalizes bounces based on travellers responses, for deeper insights.
Subject extraction
The verbatims are collated to extract the main topics.
Summaries and recommendations
Get real-time summaries and action recommendations from the verbatims collected.
Images and videos
Seamlessly display images or videos within your voice surveys.
Acoutic isolation
Thanks to powerful acoustic treatment, you can be sure of getting the right response, even in noisy environments when you’re on the move.
Customized paths
Create several survey paths to ask the right questions to the right people.
CSAT and NPS measurement
Find the CSAT and NPS indicators in the survey report, measured vocally during the conversation.
Sound clips
Broadcast audio spots directly into the survey, seamlessly.
What does Transport Industry leaders say about Vocads ?
Check the Transdev x Vocads video testimonial !
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