Our proprietary AI, UNI™ (Understand Natural Interactions), is more than just another voice assistant. More than just answering customers’ enquiries, our cutting-edge multilingual AI uses state-of-the-art NLP to accompany them on their journey in a natural conversation across all platforms. Everything is in the name: UNI which also stands for “Understands Natural Interactions!”
The Power of Semantics:
UNI understands natural language in a semantic way. In other words, UNI goes beyond just recognising words, UNI also understands the meaning behind phrases. For example, in UNI’s ears, not only does “yes” mean “yes”, but so does “Of course!”, “Sure”, “Indeed”, “Let’s go!”, … This key factor exponentially increases UNI’s understanding and gives you the impression of a natural conversation with another human being!
Our cutting-edge AI can identify between 3 levels of happiness/satisfaction (happy, average, unhappy), take note of free speech, record emails, send back adequate personalized answers and much more. UNI offers you all the keys to create the ultimate new-generation surveying experience!
Our technology attaches itself very easily to any website or app. Adding Vocads to your solution is smooth and effortless. Our solution can run on websites, call centres, mobile apps or even in your car! Our user-friendly platform was built for omnichannel voice deployment; just create a conversation once and deploy it everywhere!