Our Voice Technology
Discover what makes UNI, our AI, so unique!
Our proprietary AI, UNITM (Understand Natural Interactions), is more than just another voice assistant: more than answering customers’ enquiries, our cutting-edge, multilingual AI uses state-of-the-art NLP to accompany them during their whole journey a natural conversation and accompanies their whole journey in a natural conversation, and across all platforms. Everything is in the name: UNI Understands Natural Interactions!
The Power of Semantics:
UNI understands natural language in a semantic way. In other words, UNI goes beyond recognising the words themselves and gets the leaning behind phrases. For example, in UNI’s ears, not only does “yes” mean “yes”, but so does “Of course!”, “Sure”, “Indeed”, “Let’s go!”, … This key factor exponentially increases UNI’s understanding and gives you the impression of a natural conversation with another human being!
UNI uses cutting-edge technology to find answers in structured and unstructured datasets. Empowered by its semantic approach, UNI understands multi-criterion vocal queries so users find their answers both more rapidly and more easily. Our proprietary search algorithm, independent from elasticsearch, goes beyond traditional search engines and to be an actual answer engine. Find any product, file or information using just your voice. Looking for a specific bill you sent 3 months ago? Or maybe the amount of stock left on a certain product? Just ask UNI!
UNI guides visitors through their whole journey on your website. Forget about the classical question/answer paradigm: the greatest side of UNI is the smoothness of its conversational skills. Thanks to its state-of-the-art semantic NLP approach, UNI understands the user’s responses very well and bounces naturally. Your visitors will smoothly go down a conversation route punctuated by searches, Multiple Choice Questions, redirections and more! Users don’t have to touch anything (like you usually do when you use Alexa, Siri or Google), just speak along and UNI will accomplish everything for them from browsing to buying.
Our cutting-edge AI can identify between 3 levels of happiness/satisfaction (happy, average, unhappy), take note of free speech, record emails, serve back adequate personalized answers and much more. UNI offers you all the keys to create the ultimate new-generation surveying experience!
Our technology attaches itself very easily to any website or app. Adding Vocads to your solution is smooth and effortless. Our solution can run on websites, call centres, mobile apps or even car OSs. Our user-friendly platform was built for omnichannel voice deployment; just create a conversation once and deploy it everywhere!