For Inbound calls

Leverage large-scale customer service

Create an AI Agent able to take calls and get a 24/7 efficient customer service.

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They trust us

They trust us

The limits of current inbound calls

Not available 24/7

Time-consuming for customers

Time-consuming for agents

Use cases for your inbound calls

Get your call center boosted with AI Voice Agents

Smart qualification

The AI collects the caller’s information (surname, first name…) and identifies their needs (information, claim, underwriting…).

Book appointments

With a calendar availability check. Integrate your favorite calendar.

Instant confirmation

Sending an email and/or SMS to the caller with a summary and presentation of available services.

Daily reporting

Summary of the day’s calls. Get automated reporting, summaries and trends in real-time. Get the details and cost of calls.

Get deep insights

Productivity gains

Automation of repetitive tasks. Free useful time for your agents.

Cost reduction

Cost reduction compared to classic processes.

Enhanced customer experience

Provide a reactive and fluid experience.

Features for Inbound calls

Customized bounce

Generative AI personalizes bounces based on customer responses, for deeper insights.

Subject extraction

The verbatims are collated to extract the main topics.

Summaries and recommendations

Get real-time summaries and action recommendations from the verbatims collected.

Integrated solutions

Integrate your favorite solutions to manage inbound calls.

Templates

Save templates to create your surveys in seconds.

Customized paths

Create several AI agent paths to ask the right questions to the right people.

CSAT and NPS measurement

Find the CSAT and NPS indicators in the survey report, measured vocally during the conversation.

Set objectives

Set objectives that the AI has to reach before hanging up.

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I understand my customers better!

« Most of the time, my customer surveys were ignored or only half-filled. Voice surveys have made things easier, and I’m now able to understand what my customers like! »

Alexa Loverty

E-commerce store owner

A great start-up!

« Vocads is a start-up with great ambitions, and with whom we have promising prospects for progress and solutions for our traveling customers! »

Laure Douarre

Innovation Project Manager – Transdev

Easy to deploy

« Creating and deploying my survey is so easy that I now send out a weekly voice survey to my team to let them express their thoughts! »

Rob Harris

HR Manager

Voice enriches data

« I was surprised by how easy it was to create my campaign, and also by all the data that voice brings. I didn’t expect the data to be so rich and so processed in real time. »

Carrie Roberts

Customer Relationship Manager