Vocads for FAQ

Don’t let your customers without answers

Automate FAQ management to reduce advisor workload and improve responsiveness.

Book a demo

They trust us

They trust us

Limits of current FAQs

Slow for user to check

Long for agents to look for infos

Processing time and cost

Use cases

Imagine smart & responsive FAQs

Smart qualification

AI agent identifies the caller, analyzes his request and provides an answer.

Instant response

AI agent instantly provides a voice response based on a knowledge base.

Smart redirection

If the question is complex, transfer to an advisor with a summary of the context.

Daily reporting

Transmission of a summary of issues dealt with and trends observed.

Brand performance

Find out how your customers rate your brand and products.

Consumer behavior

Understand how your customers think and buy according to their stage in the buying cycle.

Supercharge your customer assistance

Productivity gains

Fewer calls handled by advisors for repetitive requests.

Enhanced customer experience

Increased responsiveness and immediate access to information.

Guaranteed quality of input data

Thanks to a correlation between questions and answers, you can guarantee the quality of incoming data.

Reduce the costs of qualitative research

Use automation to carry out large-scale qualitative surveys for your studies, product tests or A/B testing campaigns.

Multicanal Voice AI Agent

Phone call agents

Deploy seamlessly AI Voice Agents that can take or receive calls.

Integrate your solutions

Integrate your all best-in-class solutions to create the perfect AI Agent experience.

Website agents

Deploy seamlessly AI Voice Agents on any website page. Hosted on Vocads or on your own website.

Build your page

Build your own responsive landing page in 3 steps and for all devices.

Features for FAQ

Customized bounce

Generative AI personalizes bounces based on customer responses, for deeper insights.

Subject extraction

The verbatims are collated to extract the main topics.

Summaries and recommendations

Get real-time summaries and action recommendations from the verbatims collected.

Integrate your database

Integrate a knowledge base seamlessly to provide an answer to client 24/7.

Templates

Save templates to create your surveys in seconds.

Customized paths

Create several survey paths to ask the right questions to the right people.

CSAT and NPS measurement

Find the CSAT and NPS indicators in the survey report, measured vocally during the conversation.

Set objectives

Set objectives that the AI has to reach before hanging up.

Book a demo

I understand my customers better!

« Most of the time, my customer surveys were ignored or only half-filled. Voice surveys have made things easier, and I’m now able to understand what my customers like! »
Alexa Loverty
E-commerce store owner

A great start-up!

« Vocads is a start-up with great ambitions, and with whom we have promising prospects for progress and solutions for our traveling customers! »
Laure Douarre
Innovation Project Manager – Transdev

Easy to deploy

« Creating and deploying my survey is so easy that I now send out a weekly voice survey to my team to let them express their thoughts! »
Rob Harris
HR Manager

Voice enriches data

« I was surprised by how easy it was to create my campaign, and also by all the data that voice brings. I didn’t expect the data to be so rich and so processed in real time. »
Carrie Roberts
Customer Relationship Manager

Our latest articles

  • Audio advertising: The definitive guide (2022)
    This article is a complete guide to audio advertising in 2022! You
    See more

  • Voice bots: Is it the future of customer service?
    Many companies are experimenting with voice bots to improve their customer service
    See more

  • Voice Picking: The Definitive Guide (2022)
    Voice picking is an exciting technology on the rise. If you work
    See more