For Customer Relationship

Engage your customers as if you were talking to them

Use voice surveys to improve customer knowledge and loyalty.

Free trial

They trust us

They trust us

The limits of current customer surveys

Low response rate

Long processing times

Limited feedback

Use cases for your customers

Imagine engaging surveys for your customers

Post-purchase

Collect feedback from the moment of purchase to assess satisfaction and identify areas for improvement.

Customer service

Regularly evaluate team performance by collecting feedback after each interaction.

Call center

Collect telephone feedback to detect problems and improve agent training.

NPS

Measure brand perception with relational and transactional NPS.

Website

Ask your users by voice about safety, design and more for unique feedback.

CSAT

Measure customer satisfaction with CSAT.

Rich data for better customer knowledge

Offer a unique experience for satisfied customers

Gather feedback, identify strengths and weaknesses, and improve experiences to create a valued brand.

Improve your customer knowledge

Learn more with surveys that gather rich insights analyzed automatically.

Build customer loyalty

Take swift action based directly on their feedback.

Measure, analyze and close customer experience gaps

Easily assess customer experience with Net Promoter Score (NPS®) and Customer Satisfaction Score (CSAT).

Features for Customer Relationship

Customized bounce

Generative AI personalizes bounces based on customer responses, for deeper insights.

Subject extraction

The verbatims are collated to extract the main topics.

Summaries and recommendations

Get real-time summaries and action recommendations from the verbatims collected.

System connectors

Activate insights gathered in your CRM thanks to connectors compatible with all systems.

Templates

Save templates to create your surveys in seconds.

Customized paths

Create several survey paths to ask the right questions to the right people.

CSAT and NPS measurement

Find the CSAT and NPS indicators in the survey report, measured vocally during the conversation.

Free trial

I understand my customers better!

« Most of the time, my customer surveys were ignored or only half-filled. Voice surveys have made things easier, and I’m now able to understand what my customers like! »
Alexa Loverty
E-commerce store owner

A great start-up!

« Vocads is a start-up with great ambitions, and with whom we have promising prospects for progress and solutions for our traveling customers! »
Laure Douarre
Innovation Project Manager – Transdev

Easy to deploy

« Creating and deploying my survey is so easy that I now send out a weekly voice survey to my team to let them express their thoughts! »
Rob Harris
HR Manager

Voice enriches data

« I was surprised by how easy it was to create my campaign, and also by all the data that voice brings. I didn’t expect the data to be so rich and so processed in real time. »
Carrie Roberts
Customer Relationship Manager

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